Purchase and Delivery Terms for Abbey Wood Florist Customers

Florist Abbey Wood – Online Flower Delivery Terms & Conditions

Introduction

These Terms & Conditions govern the online purchase and delivery of flowers and related products by Florist Abbey Wood. They apply to customers ordering flower delivery within Abbey Wood and the surrounding areas. By placing an order through our website, you accept these terms in full. Please read them carefully before making a purchase. Your agreement to these conditions forms a legally binding contract between you (the customer) and us (Florist Abbey Wood).

Order Process

All orders for flower delivery in Abbey Wood or nearby areas must be placed via our secure online checkout. You must provide current, accurate, and complete information, including delivery recipient's details and a valid delivery address. Once you submit your order, you will receive an order confirmation on the website and, where possible, a confirmation to your registered account.

Please review all details before submitting your order, as we commence processing orders immediately to ensure timely flower delivery across Abbey Wood. Once we start preparing your chosen floral arrangement, any changes to the order may not be possible. If you realise you have made an error, please contact us as soon as possible, quoting your order details.

Product Descriptions and Availability

We endeavour to display and describe our flowers, bouquets, and arrangements accurately on our website. However, as flowers are natural products, there may be minor variations in colour, size, or stem length. Similarly, seasonal availability or supply disruptions may, on occasion, require the substitution of particular blooms or packaging. Any such substitutions will be of equal or greater value to maintain the overall character and value of the arrangement.

All products and services are subject to availability. If we are unable to fulfil your entire order, we will contact you promptly to offer alternatives or a full refund.

Delivery Policy

Florist Abbey Wood delivers to Abbey Wood and selected nearby areas. You are responsible for providing accurate recipient details and a valid delivery address. Deliveries will be made on your chosen delivery date where possible, although specific delivery time slots are not guaranteed. While we strive for prompt service, delivery times may vary due to weather, traffic, or unforeseen circumstances.

If no one is available to receive the flowers at the delivery address, our driver may leave the order with a neighbour, in a safe location, or leave a card advising how to arrange re-delivery or collection. We are not responsible for delayed or failed delivery due to incorrect address information or if the recipient is unavailable. By ordering, you authorise us to follow these procedures in the interests of timely flower delivery in Abbey Wood and beyond.

Payment Terms

All prices on the website are shown in Pounds Sterling (£) and include VAT where applicable. Prices may change at any time, but orders will be charged according to the rates displayed at the time of your order confirmation.

Payment for Abbey Wood flower delivery orders is due at the point of order. We accept payment by the methods detailed at checkout, including major credit and debit cards. All online payments are processed securely. Your order will not be processed or delivered until payment has cleared.

Order Amendments and Cancellations

We understand circumstances can change. If you wish to amend or cancel your order, please notify us immediately, quoting your order reference number. Cancellations can only be accepted prior to preparation and dispatch of your floral arrangement. Once floristry work has begun, or your order has been scheduled for delivery, cancellations may not be possible and charges may apply.

If you cancel a qualifying order in time, you will receive a full refund to your original payment method. In line with UK law, and due to the perishable nature of flowers, you do not have a statutory right to cancel after your arrangement has been prepared or dispatched, except in the case of faulty or non-conforming goods as detailed below.

Returns, Refunds, and Complaints

We are committed to delivering fresh, high-quality floral arrangements. Should your order arrive in unsatisfactory condition, please contact us within 24 hours with your order details and photographs as evidence, so we can promptly investigate and resolve the issue. Where products are found to be faulty, damaged, or not as described, we will offer a suitable remedy, which may include a replacement or a full/partial refund. Due to the perishable nature of flowers, we cannot accept returns of unwanted bouquets that are not faulty.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

Use of Our Website

You may only use our website for lawful purposes and not for any fraudulent or malicious activity. You must not misuse the site or seek unauthorised access to any of its features or content. We reserve the right to suspend or terminate access to our site if misuse or attempted misuse is detected.

Intellectual property, including images, text, and trademarks, displayed on this website, remains the property of Florist Abbey Wood or our licensors. You may not copy, reproduce, or use such content without written permission for any purpose other than browsing and ordering.

Liability

We take reasonable care in the preparation and delivery of flower orders in Abbey Wood and surrounding areas. However, except for liability which cannot be limited or excluded by law (such as for personal injury caused by negligence), Florist Abbey Wood shall not be liable for:

Any loss or damage arising from late, delayed, or failed delivery of your flower order, where such delay or failure was due to incorrect instructions, circumstances beyond our reasonable control (including but not limited to extreme weather, strikes, or road closures), or where the recipient was unavailable to take delivery.
Any indirect, incidental, or consequential losses that may arise from your use of our products or services.

Our maximum liability for any valid claim by a customer will not exceed the price paid for the relevant product or service. Nothing in these terms shall affect your statutory rights as a consumer.

Personal Data and Privacy

We collect and process your personal data in accordance with applicable UK data protection legislation. Information you provide during the order process is used solely to fulfil and deliver your flower order, process payment, and communicate with you about your booking. For further details on how we handle your information, please review our Privacy Policy on our website.

Promotions and Special Offers

From time to time, we may offer special deals or discounts for online flower delivery in Abbey Wood. All promotions are subject to availability and may be withdrawn or amended at our discretion. Each individual promotion will have stated terms, including any applicable expiry date, minimum spend, or restrictions on use. Unless stated otherwise, promotional codes cannot be combined or applied to sale items.

General Provisions

Should any provision of these Terms & Conditions be held invalid or unenforceable, the remaining provisions shall remain valid and enforceable. These terms constitute the entire agreement between you and Florist Abbey Wood with respect to online flower delivery orders.

We reserve the right to update or modify these conditions at any time. Changes will take effect from the point they are published on our website. Please check periodically to ensure you are aware of the latest terms. Your continued use of our online store constitutes acceptance of the revised terms.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising out of or related to your use of the website, products, or our flower delivery services in Abbey Wood, shall be governed by and construed in accordance with the laws of England and Wales. You agree that the English courts shall have exclusive jurisdiction over any such disputes.

Applicability

These terms and conditions apply to all customers placing online orders for flower delivery with Florist Abbey Wood, whether in Abbey Wood itself or in neighbouring areas we serve.

Contact and Further Information

If you have any questions regarding these Terms & Conditions or require assistance with your order, please reach out via the contact options provided on our website. Our team at Florist Abbey Wood is committed to ensuring your satisfaction with every order and delivery.