Returns and Complaints Policy for Fresh Abbey Wood Flowers

Our Fresh Flowers Guarantee in Abbey Wood

As a trusted local florist proudly serving Abbey Wood households and businesses, we’re committed to delivering only the freshest and most beautiful flowers. Every bouquet and arrangement is carefully prepared to ensure maximum freshness and delight upon arrival. Our Fresh Flowers Guarantee means that if you are ever disappointed with the condition of your blooms, we are here to help.

Damaged-on-Arrival Policy

We take great care in packaging and delivering your flowers. However, if your order arrives damaged or in an unsatisfactory state, please contact us promptly. To help us resolve your issue, we kindly ask that you notify us within 24 hours of receiving your flowers and provide a clear photo of the damaged item. This allows us to assess the situation and offer you the best possible solution without delay.

Freshness Window and Quality Standards

We guarantee that our flowers will stay fresh for at least 5 days from the date of delivery, provided they are cared for according to the instructions provided. In the unlikely event that your flowers fade or deteriorate prematurely within this freshness window, let us know as soon as possible. Our team will quickly review your feedback and arrange a suitable resolution.

Refunds and Replacements

Your satisfaction is our top priority. If your order is found to be damaged on arrival or does not meet our Fresh Flowers Guarantee within the 5-day window, you may choose between a full refund or a complimentary replacement bouquet. Our customer care team will guide you through the process to ensure your concerns are professionally and compassionately addressed. Please note that in some cases, we may require the original bouquet or arrangement to be returned to us for inspection.

How to Make a Complaint

Florist Abbey Wood values all feedback, as it helps us continually enhance the quality of our service. Should you have any concerns, please raise them with us as soon as possible. The more information you can provide—including your order number, delivery date, and any photos—the faster we can resolve your issue. Our team will acknowledge your complaint, thoroughly investigate the matter, and keep you informed throughout the process. We strive to resolve all complaints promptly and to your satisfaction.

Why Choose Us?

As a genuine part of the Abbey Wood community, we have built our reputation on trust, reliability, and exceptional flower quality. Our returns, refunds, and complaints process is designed to be straightforward and fair because we value your trust and want every floral experience to be a positive one. Whether you are sending flowers to a loved one, colleague, or client — or simply brightening your own home — you can count on Florist Abbey Wood for beautiful, fresh blooms backed by a caring local team.